Necessity of Paypal account

Do I need to be registered with Paypal in order to use credit card payment?

No, you do not need a Paypal account for credit card payments. Although payments are handled by Paypal, you do not have to register with them if you do not have an account there yet.

You can find a note saying "You do not have a Paypal account" at the lower left corner if you do not have a Paypal account and do not want to register on their website.

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Invoice downloads

Where can I download my invoice(s)?

To download an invoice to your computer, please login first with your username and your password. In the left sidebar, click on "Profile" and select the menu item "Invoices". Here will find a list with all past invoices.

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Payment options

Which payment options does NameRobot offer?

NameRobot offers various payment options for fee-based premium memberships:

  • Paypal (worldwide)
  • Credit card (worldwide)
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Coupons and subscriptions

Is a coupon code also valid for a subscription?

Yes and no. A coupon code is valid in conjunction with a subscription, but only once on the first monthly invoice.

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What is VAT?

What is value added tax (VAT)?

Value added tax (VAT) is a form of consumption tax.

NameRobot has to charge EU VAT on all goods and services provided to:

  • all customers from within the European Union who do not have a EU VAT ID
  • all customers from Germany. 

You are not charged with VAT if you are:

  • a customer from within the European Union and do have a EU VAT ID
  • a customer from outside the European Union.

NameRobot's intelligent system calculates if VAT needs to be charged or not, based on your location and status.

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